RentUTK.com … 1-800-915-1770Student Housing near the University of Tennessee Knoxville Since 2003

Maintenance

Maintenance and Repairs

Guests… please request minor routine maintenance online from your Resident Portal for faster service.  Our goal is 24 hour response to estimate the problem then schedule a repair within 1-2 business days (business hours are 9am – 5pm Monday-Friday).  Include specific details (who, what, when, where):

  • Plumbing – water source (water heater, faucet, under sink) and what room (kitchen, bath)
  • Electrical – type issue (breaker trips, short, no power) and what fixture (stove, light, switch)
  • Appliances – describe issue with brand name, model# (as GE Refrig #1234C won’t cool)
  • Heat & Air – describe problem and type unit (PTAC wall mount or HVAC central/ducted)
  • Mechanical – describe door, cabinet, window, flooring, wall issues and note what room
  • Mold, Mildew – caused by excessive humidity (run AC 24/7, run bath fan, dehumidifier)
  • Cosmetic – report drywall holes, paint problems, carpet stains now to prevent chargebacks

You will receive a confirmation Work Order by email which assumes you give us permission to come inside and estimate or repair the problem.  You do not need to be at home but we will call and leave a voice or text message advising a Morning or Afternoon visit.  Appointments for a specific hour are not possible due to the nature of repairs which may take more hours than estimated.

Remember the First $50 may be billable to you (per the lease you signed) if repair comes from your neglect, abuse, damage or breakage.  Do not call your own plumber or repairman as you will be responsible for payment not us.

Repair requests cost an average of $50 per call and may be declined by the Homeowner if too many nuisance calls.  Per your lease agreement you are responsible for minor drips, clogs, bugs, bulbs, etc but we are glad to help with advice and diagnosis so feel free to contact us (email preferred).

 


EMERGENCY NUMBERS:

FIRE, POLICE, MEDICAL… CALL 911
GAS LEAK (ROTTEN EGG SMELL)… LEAVE BUILDING and call KUB at 865-524-2911
WATER LEAK… CALL MYRON at 865-659-3221 in Knoxville or ROBERT at 423-231-1266

 

Call Now!